海外発送・免税について
当サイトでのお買い上げについて
・ご購入商品の配送を当店から日本国外へご希望のお客様には、消費税(10%)免税にて、ご購入いただくことが出来ます。
・通常は郵便局のEMS(Express Mail Service)を使用しておりますため、国内発送とは送料が異なります。
・通常通り入力していただき、ご注文の後、在庫の有無、送料などをメールにてお知らせいたします。
| 手数料額 | |
|---|---|
| 梱包手数料 | カートン毎に一律500円 |
| 変更手数料（※） | 1回の変更につき1,000円 |
・1カートン目につきましては、基本料金として一律で梱包手数料として（500円）を申し受けます。
・送料と同時に手数料金額をメールにてご連絡いたしますのでご確認ください。また、 複数のご注文を１つのカートンにまとめてお届けする場合はどちらか一方のご注文に対して配送手数料を頂戴します。
・（※）当店からの送料お知らせ後のご注文内容変更/梱包内容変更/キャンセルのご依頼を頂いた際に申し受けます。
日本郵政株式会社の輸出申告手続きの有料化に伴いまして、内容品の合計価格が20万円を超える国際郵便物（EMS）に関して以下の料金を適用させていただきます。 何卒御理解を賜りますようお願い申し上げます。
| 料金（※1）(※2) | |
|---|---|
| 内容品の価格が20万円を超える外国宛郵便物に係る輸出申告 | 品目数にかかわらず 2,800円/件 |
オーストラリア向けに発送されるお客様へ
2018年7月1日のオーストラリアの輸入消費税Goods & Service Tax (GST)の法律改定に伴い、オーストラリア向け配送へのご注文に対して、以下のとおり10％のGSTを徴収させていただきます。
対象となるご注文
ご注文時にオーストラリアへの国際配送を希望したご注文
- ご注文の商品金額がAU$1,000未満の場合
商品金額、梱包手数料、国際配送料の10％をお支払いください。 - ご注文の商品金額がAU$1,000以上の場合
梱包手数料、国際配送料の10％をお支払いください。商品金額のGSTは商品お届けの際に配送業者から別途請求されます。
※ 商品金額がAU$1,000未満か以上かは、弊社の為替レートにて換算させていただきます。
※ 上記GSTはオーストラリア輸入消費税に対しての変更です。輸入関税に対しての変更はございませんので、商品お届けの際に、別途輸入関税や通関手数料がかかる場合がございます。
GSTに関しての詳細はこちらのページをご確認ください。
返品と返金について
何らかの理由で、お客様都合の返品となった場合、返送費用をお客様にご負担頂くことになります。
加えて、お支払い頂いた金額から、日本から送った送料、保険料、梱包手数料と日本へ返送する際に掛かる保険料、輸入税を差し引いて返金をさせて頂きます。
・商品が無事に到着してからの手続きになります。
・一部商品を返送される場合は、その商品のみに掛かった費用を金額の比率によって算出させて頂きます。
FOR OVERSEAS CUSTOMER TAX FREE SHOPPING is available!
Tax free shopping is available at Vetro Felice’s web shop
Tax free shopping is available for foreigner customers when they make their purchase from the outside of Japan. Unit prices on Vetro Felice’s web shop are including 10% TAX, but you don’t have to pay it. Once you purchase something the price will be automatically reduced.
In contrast with retail stores, web shop doesn’t have any minimum purchase limit so you can enjoy the advantage of tax free shopping every time.
For the shipping, we usually use EMS(Express Mail Service) by post office.
Input your order to the form along with our guidance,
and after that, we will reply you by returne-mail the charge of EMS and insurance fee with the stock availability.
① Per Carton Charge and Additional Charge
We charge “Per Carton Cost” in addition to the shipping charge which ship the goods outside Japan from March 31st, 2017 16:00 in Japanese Time.
| Charge | Amount |
|---|---|
| Carton Charge | 500 JPYen per every carton |
| Additional Charge(*) | 1,000 JPYen per every change or cancellation |
・As for the 1st. carton (500 JPYen), we charge equally as a basic rate.
・Please confirm the total amount by our e-mail which is sent the shipping charge information.
(In case several orders are packed in 1 carton, we charge to either one order.)
・(*) In case you would like to change the order/packing details after our notification of shipping fee. Change includes cancellation
② A fee for customs clearance
Japan Post will require a fee for customs clearance to an international package which value exceeds 200,000JPY, from April 1st 2017.
Due to this change, we will charge “customs clearance fee” in addition to the shipping charge as follows.
| Amount | |
|---|---|
| For over sea’s package which contents value exceed 200,000JPY | 2,800JPY / per package（※1） *Regardless of the number of items contained in the package（※2） |
・（※1）You are exempted from paying tax on fees for import or export declarations.
・（※2）The number of items refer to the number of columns as set forth in the Basic Notice 18-1 of the Customs Business Act.
・Please confirm following PDF of “Notice from Japan Post”
Have a nice purchase!
To the customer that send the goods to Australia.d
From 1st July 2018, Australia's A New Tax System Act has been in effect. The Australian Goods & Service Tax (GST) apply to low value imported goods by consumers into Australia. Due to this tax, we charge 10% GST as follow.
- Items valued at AU$1,000 or less;
We charge 10% for items, carton charge and shipping fee. - Items valued at over AU$1,000;
We charge 10% for carton charge and shipping fee. The GST 10% against items will be charged by Delivery Company upon delivery.
* Furthermore, whether or not items exceed AU$1,000 will be decided based on our rate of exchange.
* This is only against the import consumption tax. When postal items are sent to and received from abroad, you may be subjected to customs duty.
Additionally, the postal entity of the destination country may charge customs clearance fee.
Regarding the GST, please refer to the following page for the details.
https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods/gst-and-other-taxes
Return and Refund
In case of return the goods for customer’s reason, the shipping charge for return is subject to customer’s responsibility. After we receive the goods trouble-free condition, we will refund your order. However we have to deduct all extra fees (insurance, packing and shipping fee) we paid for deliver your order.
In addition we will deduct insurance for return and tax fee when customs of return. (In case of return for a part of the goods, the expenses taken only for the return goods is calculated by ratio of the unit price.)
Once your order is sent by EMS (Express Mail Service), you are consequently responsible for any loss, damage or any other harm to the products.
Please open your parcel immediately, check the condition of your ordered items. If you find damaged item (or items), leave the parcel in that condition you received, and contact to your post office within one week.